TERMS OF SERVICE AGREEMENT

1. Introduction and Applicability

1.1. Agreement. This Terms of Service Agreement (the “Agreement”) constitutes a legally binding contract between Funazi (“Company”, “we”, “us”, or “our”) and the individual or entity accessing our platform (“User”, “you”, or “your”).

1.2. Acceptance. By accessing our website, utilizing our interface, or submitting a transaction inquiry form, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

2. Scope of Services

2.1. Service Description. The Company operates a digital platform designed to provide informational services regarding specific eCommerce transactions (the “Services”). Users may submit relevant transaction data via our proprietary intake form, after which our service representatives will conduct a review and initiate contact with the User to share the gathered information.

2.2. Explicit Service Limitations. The Services provided are strictly informational in nature. The Company operates solely as a research conduit.

2.3. No Financial Remediation. The Company is not a financial institution, payment processor, or acquiring bank. The Company cannot, and will not, initiate, process, mediate, or facilitate any chargebacks, transaction reversals, refunds, or financial disputes. All requests for financial remediation must be directed entirely to the User’s issuing financial institution or the respective merchant.

3. User Obligations and Warranties

3.1. Accuracy of Information. Upon submitting an inquiry form, you warrant that all contact details and transaction data provided are accurate, complete, and current.

3.2. Authorization. You represent and warrant that you are the legally authorized account holder of the payment instrument utilized for the queried transaction, or that you have obtained verifiable, express authorization from the account holder to request this information.

3.3. Prohibited Conduct. You agree not to utilize the Services for any unlawful, fraudulent, or malicious purposes, including but not limited to submitting synthetic data, engaging in identity obfuscation, or using the platform to harass any third-party merchant or Company personnel.

4. Communications Agreement

4.1. Consent to Contact. By submitting your telephone number and electronic mail address through our inquiry form, you provide express consent for Company representatives to contact you via these channels.

4.2. Purpose of Contact. Such communications shall be strictly limited to fulfilling your informational request, discussing the findings of our transaction investigation, and providing relevant customer support.

5. Disclaimers and Limitations of Liability

5.1. Disclaimer of Warranties. The Services are provided on an “AS IS” and “AS AVAILABLE” basis. The Company explicitly disclaims all warranties of any kind, whether express or implied, regarding the accuracy, completeness, or reliability of the information retrieved from third-party merchant databases.

5.2. Limitation of Liability. To the maximum extent permitted by applicable law, the Company shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, your reliance on the information provided, or your inability to access the platform.

6. General Provisions

6.1. Modifications. The Company reserves the right to modify this Agreement at its sole discretion. Any material changes will be reflected by an updated “Effective Date” at the top of this document. Continued use of the Services following such updates constitutes acceptance of the revised Agreement.